WASABI SWITCHNotice on unauthorized access 日本語

Last updated: Oct 19, 2026 21:45 JST

Contact

Phone support

Coming soon

Our phone support center is being prepared and will be announced on this page when it opens.

Once open, the phone line is planned to operate on weekdays 10:00–18:00 JST (excluding weekends, public holidays and our holidays). The number and opening date will be announced once decided. Until then, the inquiry form is our official contact point.

If you have already suffered losses

Contact your card issuer or bank immediately, then call the police consultation line #9110 or the consumer hotline 188. Please also let us know.

Inquiry form

Please use this form for consultations and questions about this incident. Both customers and stores can use it.

Never enter passwords, credit card numbers, PINs or bank account numbers. You do not need to enter your name, address, phone number or order number.

If you suspect financial damage

If you suspect unauthorized transfers or card use, contact your card issuer or bank immediately without waiting for a reply to this form. Please also consult the police (consultation line #9110 or the cybercrime desk of your prefectural police). Our response target (within 2 business days as a rule) is not a guarantee of emergency relief.

Up to 4000 characters. Do not write passwords or card numbers.

Only if you enter it, we will send a confirmation email with your ticket number and our staff will contact you individually.

If you contacted us before and are following up, enter that ticket number (e.g. W-1234-ABCD-5678).

If you do not enter an email address, you will not receive an individual reply. Please enter one if you need a reply.

How we handle the information you provide

  • We use your inquiry only to respond to consultations about this incident, check the situation, and improve our guidance (such as the FAQ). We do not use it for sales or advertising.
  • Ordinary inquiries are deleted about 6 months after we finish handling them (encrypted backups kept for recovery may retain them for up to 30 more days). Where retention is required by law, or for consultations involving financial damage, disputes or investigations, we keep them separately for as long as necessary.
  • Your inquiry and email address are stored encrypted and are viewed only by the staff handling them.
  • When drafting a reply, we may use the generative AI (Gemini) in our company Google Workspace subscription, after removing details such as email addresses and phone numbers. Your inquiry is not used to train AI models. Every reply is checked by our staff before it is sent.

WASABI INC. Privacy Policy (Japanese) ↗

About messages from us

Individual messages from us are sent from server-manage@wasabi-inc.biz (WASABI INC. Incident Support Desk). We will never ask you by email or LINE to enter passwords, card or bank information, or to add us as a LINE friend. Be careful of messages claiming to be from us that come from any other address.